Hero Pods Privacy Policy

This Privacy Policy describes how Hero Pods (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://t14rau-hf.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

 

• Basic contact details including your name, address, phone number, email.

  
  

   

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  
  

   

• Account information including your username, password, security questions.

  
  

   

• Shopping information including the items you view, put in your cart or add to your wishlist.

  
  

   

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

  
  

   

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

 

• Companies who support our Site and Services, such as Shopify.

  
  

   

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and perform our contract with you.

  
  

   

• Tracking technologies: When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using pixels, web beacons, and cookies.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to perform our contract with you, including to process payments, fulfill orders, send notifications related to your account/purchases, and manage returns and exchanges.

• Marketing and Advertising: We use your personal information for promotional purposes, such as sending marketing communications by email, text, or mail, and to better tailor the advertising on our Site and other websites.

• Security and Fraud Prevention: We use your information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

• Communicating with you: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you and maintain our business relationship.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site (including remembering your actions and preferences) and to run analytics to better understand user interaction. We may also permit third parties and service providers to use Cookies on our Site to better tailor services and advertising.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please keep in mind that removing or blocking Cookies can negatively impact your experience and may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• Vendors: With third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and shipping).

• Business Partners: With partners like Shopify to provide services and advertise to you.

• Consent: When you direct or request us to disclose certain information (such as for shipping or through social media widgets).

• Corporate Group: With our affiliates in our legitimate interests to run a successful business.

• Legal Obligations: In connection with a business transaction (like a merger), to comply with legal obligations (subpoenas), or to protect our rights and the rights of our users.

User Generated Content

The Services may enable you to post product reviews. If you choose to submit user-generated content to any public area, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Third Party Websites and Links

Our Site may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. We recommend you review the privacy policies of any third-party site you visit.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect. We cannot guarantee "perfect security," and any information you send to us may not be secure while in transit.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below:

• Right to Access / Know: To request access to personal information we hold about you.

• Right to Delete: To request that we delete your personal information.

• Right to Correct: To request that we correct inaccurate information.

• Right of Portability: To receive a copy of your information or request its transfer to a third party.

• Right to Opt out of Sale/Sharing: To direct us not to "sell" or "share" your personal information for targeted advertising.

• Withdrawal of Consent: Where we rely on consent, you have the right to withdraw it.

You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding to your request.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at rodrigogilmv7@gmail.com.